Terms & Conditions

Effective Date: May 1, 2025

1. Definitions

• "Account" means your registered user account with Inkless Ltd.
• "Credits" means prepaid units you purchase to send documents.
• "Document" means any file uploaded to Inkless for electronic signature.
• "Service" means Inkless’s electronic signing platform, APIs, and related services.
• "You" or "Customer" means the individual or entity registering for or using the Service.

2. Acceptance of Terms

By creating an Account or using the Service, you agree to these Terms. If you represent a company, you confirm you have authority to bind it.

3. Account Registration & Security

You must provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your credentials and for all activity on your Account.

4. User Inactivity & Deletion

Accounts inactive for over two (2) years may be deactivated and permanently deleted. We will send a notice 30 days prior to deletion.

5. Credits, Fees & Payment

• Credits are purchased in advance and deducted per document sent.
• Non-transferable: Credits cannot be shared between Accounts.
• Non-refundable: Unused Credits have no cash value and will not be refunded.

We reserve the right to change pricing; any changes will apply prospectively.

6. Data Collection & Retention

We collect personal and document metadata for identity verification, legal compliance, and platform operation. Documents are retained for at least one (1) year, after which they will be deleted unless you purchase extended storage on an annual basis.

7. License Grant & Restrictions

Subject to your compliance, we grant you a limited, non-exclusive, non-transferable license to use the Service. You may not:

• Reverse-engineer or tamper with the Service;
• Use it for unlawful, fraudulent, or malicious purposes;
• Bypass security controls or rate limits.

8. Intellectual Property

All software, content, trademarks, and documentation are the exclusive property of Inkless Ltd or its licensors. Your use does not grant any rights in our trademarks or content.

9. Service Levels & Support

We aim for 99.9% uptime. Maintenance windows will be scheduled during off-peak hours. For support inquiries, contact support@inkless.uk. Critical issues receive priority response.

10. Warranties & Disclaimers

The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, Inkless Ltd will not be liable for indirect, incidental, special, or consequential damages. Our aggregate liability is limited to the total fees you have paid in the prior 12 months.

12. Indemnification

You agree to indemnify and hold harmless Inkless Ltd and its officers, directors, employees, and agents from any claims arising out of your breach of these Terms or your misuse of the Service.

13. Confidentiality

Each party agrees to protect the other’s confidential information with at least the same care it uses to protect its own confidential information.

14. Termination

Either party may terminate your Account with cause (e.g., non-payment or breach). Upon termination, your license ends and we may delete your data in accordance with our retention policy.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of England & Wales. Disputes will be resolved exclusively in the courts of England & Wales.

16. Modifications to Terms

We may update these Terms at any time. We’ll post changes and update the effective date. Continued use constitutes acceptance.

17. Entire Agreement

These Terms, along with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Inkless Ltd regarding the Service.